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Delivery Policy

Our Guarantee

Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.

Delivery Policy

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Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday and Sunday please order by 1:00 pm.

Specific Times: We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.

Banner Funeral Arrangements: Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

Local Funeral Homes:

1. Caballero Rivero Sunset: (786) 261-0072, 7355 SW 117th Ave, Miami, FL 33156. Estimated driving distance: 2.4 miles. This funeral home has been serving the Miami community for over 100 years and offers a variety of services, including traditional burials, cremations, and pre-need planning.

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Caballero Rivero Sunset Funeral Home Miami

2. Van Orsdel Funeral Chapel & Crematory: (305) 279-6644, 11220 N Kendall Dr, Miami, FL 33176. Estimated driving distance: 4.9 miles. Van Orsdel is a family-owned and operated funeral home that provides personalized services for all faiths and cultures.

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Van Orsdel Funeral Chapel & Crematory Miami

3. Caballero Rivero Westchester: (305) 595-7700, 1400 S Dixie Hwy, Coral Gables, FL 33133. Estimated driving distance: 5.1 miles. Caballero Rivero Westchester is a beautiful facility located in Coral Gables that offers a variety of indoor and outdoor spaces for funeral services.

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Caballero Rivero Westchester Funeral Home Miami

4. Stanfill Funeral Home: (305) 667-2550, 10545 S Dixie Hwy, Miami, FL 33156. Estimated driving distance: 5.4 miles. Stanfill Funeral Home is a small, family-owned funeral home that provides affordable and personalized services.

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Stanfill Funeral Home Miami

5. Maspons Funeral Home: (305) 642-0880, 7262 SW 8th St, Miami, FL 33143. Estimated driving distance: 6.9 miles. Maspons Funeral Home is a historic funeral home in Little Havana that has been serving the community for over 75 years.


Required Information for Delivery:

  • Recipient's Full Name: Essential for verifying the patient's presence in the hospital.
  • Room Number: If provided, expedites the delivery process.
  • Hospital Name and Address: Necessary to locate the correct facility.
  • Contact Information: Both sender and recipient's phone numbers for any clarifications or delivery updates.

In the Event of Incomplete Information:

  • Missing Room Number: Our team will contact the hospital's information desk to ascertain the patient's room, provided the full name is available.
  • Unknown Recipient Name or Room: We will reach out to the sender for additional details. If unattainable, the order will be put on hold and the sender notified for further instructions.

Delivery Limitations and Considerations:

  • Hospital Policies: Some hospitals have restrictions on certain types of flowers or plants due to allergy concerns. We will adhere to these policies strictly.
  • ICU Deliveries: Deliveries to Intensive Care Units (ICU) are generally not permitted. In such cases, we will arrange for the flowers to be left at a designated area, like a nurse's station.
  • Delivery Timing: While we strive for timely deliveries, hospital procedures may cause delays. We appreciate your understanding.
  • Privacy and Confidentiality: We respect patient confidentiality and will not seek detailed personal information beyond what is needed for delivery.

Substitution Policy: In the event of specific flowers being unavailable or unsuitable for hospital delivery, we reserve the right to substitute them with an equivalent value and style, ensuring the overall design integrity is maintained.

Delivery Confirmation: Upon successful delivery, a confirmation message will be sent to the sender. If delivery is not possible, the sender will be informed and alternative arrangements discussed.

Refund and Cancellation Policy:

  • Cancellation Before Dispatch: Full refund if the order is cancelled before it is dispatched for delivery.
  • Cancellation After Dispatch: Partial refund or credit, as the arrangement would have already been prepared.

Customer Service Support: For any inquiries or special requests, our customer service team is available at 305-595-4048. We are dedicated to ensuring a seamless delivery experience.

Local General Hospitals:

Local Specialty Hospitals:

High Schools: Please DO NOT request deliveries for any students at their school, please ask to deliver to them at their home! Schools do not allow for deliveries to their students! Please send teacher's gifts to the high school and any student orders to their residence. 

Weekend Delivery Policy: If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Kings Creek Flowers is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Canceling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (305) 595-4048.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Kings Creek Flowers cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Taxes & Pricing

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  • Sales tax will be displayed in the checkout if applicable.
  • Many products are available in Regular, Deluxe, and Premium sizes that you can upgrade to.

Substitution Policy

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Fresh Flowers: At Kings Creek Flowers we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Flower Delivery Locations

We're proud to offer reliable and affordable flower delivery services in Miami, Kendall, FL and surrounding areas. Whether you're looking to surprise a loved one or simply brighten up your own day, our flower delivery is the perfect way to do it. Kings Creek Flowers provides same-day or next-day flower delivery to the following areas:

Allapattah, Brickell, Coconut Grove, Coral Gables, Coral Way, Design District, Florida city, Homestead, Key Biscayne, Little Havana, Miami